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Need help with setting up Workplace, managing domains or other technical info? Look no further.
Getting Started
Just launched Workplace and not sure what to do next? We've got everything you need right here.
Technical Resources
You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you.
In-depth hubs
Our resource hubs will help you master some of Workplace's most popular features and embrace new ways of working.
Help Center
Find step-by-step instructions and answers to frequently asked questions.
Set up Guides
From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
Domain Management
Find out why domain management matters - and how to do it properly.
Workplace Integrations
Discover how to bring all your tools together. Something missing? Learn how to build your own integrations.
Account Management
Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Make sure you only give access to the right people by integrating with your current identity solutions.
IT Configuration
Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains.
Account Lifecycle
Understand the process of inviting members of your organization to claim their accounts.
Security and Governance
Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
Workplace API
Learn how you can automate and integrate your custom solutions with Workplace using our API.
Live Video resources
Looking to use Live Video to transform your Town Halls? This is the place to get tips, guides and practical insights.
Knowledge Library resources
Wish your intranet was a little more inspiring? Use these Knowledge Library resources to get started.
Working from Home with Workplace
So you've embraced remote work - now what? Stay on top of your game with these guides, videos and customer stories.
New rules of engagement
Turn hybrid teams into high-performing teams by learning more about the new rules of employee engagement.
Getting started
From launching Workplace to paying for it, learn more about those crucial first steps.
Using Workplace
This is where we reveal the hidden depths Workplace has to offer with tips and info on key features.
Managing Workplace
Got a specific question about managing content, data or employees? This is the place to ask it.
IT and Developer Support
Looking for answers to more technical questions about security, integration and the like? Start here.
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                                    English (US)

                                    Security and Governance

                                    Understand how your organization can control and protect your accounts.


                                    Workplace is built on three principles of trust.

                                    Workplace accounts are separate from personal Facebook accounts

                                    Workplace is built on Facebook's infrastructure, but it is a separate platform. The same is true for data that is added on Workplace.

                                    Workplace and Facebook accounts are separate, with separate profiles and login credentials for each account. Content is never shared between your Workplace and personal Facebook account.

                                    Workplace data is also segregated via what we call logical boundaries. When a company signs up for Workplace, we create a unique enterprise ID for that Workplace community. All data that is created within this community - or by any account associated with it - is then contained within the boundaries of your community. These boundaries restrict the ability for anyone outside of your authorized community to access or view content within it. None of the contents are publicly accessible.

                                    We hold ourselves to the same data and privacy standards as other leading SaaS providers and enterprise software products. Workplace is ISO27001 and ISO27018 certified, and our security practices are regularly audited by independent third-party auditors with an industry standard SOC3 Report. A detailed SOC2 report is available upon request.

                                    ISO 27001 certification demonstrates security best practice and provides an independent validation of the design and operational effectiveness of our security management program and information security management system.
                                    ISO 27018 certification indicates conformance with commonly accepted control objectives, controls and guidelines for public cloud service providers to protect Personally Identifiable Information (PII) housed on their services.
                                    SOC 2 is an extensive independent audit of how we host and operate Workplace, which is performed annually by third-party auditors and covers everything from how we secure and protect the application and our data centers, to how we verify the identity and background of our employees. This is available upon request, subject to an NDA. SOC 3 report provides a summary of the SOC 2 report.

                                    Workplace is GDPR compliant. We have a Data Processing Addendum in the agreement to offer the data processing protections of the General Data Protection Regulation (GDPR) to all of our customers. The commitments we make under the Data Processing Addendum apply to all customers and we do not differentiate between EU users and those in other territories.

                                    Security is our top priority

                                    We built Workplace in collaboration with our security experts. We regularly evaluate and test it via full source code reviews, penetration tests, security audits by independent third-parties, and more.

                                    You’re in control of your data and privacy

                                    Your organization owns and administers the account data - you can modify, delete, or export it at any time. Our industry standard APIs allow for real-time activity monitoring and content exports. If we receive a request for your data, we will redirect the request to you. If you would like to use third party tools for eDiscovery and compliance, we provide integrations with several industry-leading providers.